REFUND & RETURN POLICY

Last Updated: [Month Day, Year]

Thank you for shopping at HappyPinkMoon.

At HappyPinkMoon, we strive to provide high-quality ceramic tableware and home products that bring joy to your everyday life. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

By placing an order through our website (https://www.happypinkmoon.com), you agree to the terms outlined in this policy.

1. Return Eligibility

We accept return requests within 30 days of delivery.

To qualify for a return, products must:

Be unused and in their original condition;
Be returned in the original packaging whenever possible;
Include proof of purchase or order confirmation;
Not fall within any of the non-returnable categories listed below.

Returns that do not meet these conditions may be refused.

2. Non-Returnable Items

The following items are not eligible for return or refund:

Customized or personalized products;
Gift cards;
Final sale or clearance items;
Products that have been used, washed, altered, or damaged after delivery;
Products returned more than 30 days after delivery;
Returns submitted without prior authorization from HappyPinkMoon.

3. Order Cancellation

Orders may be cancelled within 12 hours of purchase for a full refund.

Once order processing, packaging, production preparation, or shipment preparation has begun, cancellation requests may no longer be accepted.

Orders that have already been shipped cannot be cancelled and must follow the return procedure outlined in this policy.

4. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

A damaged item;
A defective item;
A product with a manufacturing defect;
An incorrect item;

please contact us within 7 days of delivery at:

support@happypinkmoon.com

Include the following information:

Order number;
Description of the issue;
Photos of the product;
Photos of the shipping box;
Photos of the internal protective packaging.

Failure to provide sufficient supporting evidence may delay or prevent claim approval.

5. Damaged Ceramic Products

Due to the fragile nature of ceramic products and international shipping, minor wear or cosmetic imperfections to the external packaging may occur during transit and do not necessarily indicate product damage.

If your ceramic item arrives damaged, we will review each case individually and may provide one of the following resolutions:

Free replacement;
Partial refund;
Full refund without requiring return of the damaged item.

The final resolution will depend on the severity of the damage and the supporting evidence provided.

6. Return & Refund Conditions

To ensure fairness and transparency, the following conditions apply:

Situation	Resolution
Product arrives damaged during shipping	Free replacement or full refund
Wrong item received	Free replacement or full refund
Product has manufacturing defects or quality issues	Free replacement or full refund
Customer changes mind or no longer wants the item	Return accepted within 30 days; customer is responsible for return shipping costs
Product has been used, washed, altered, or damaged after delivery	Not eligible for return or refund
Customized or personalized products	Not eligible for return or refund
Return request submitted more than 30 days after delivery	Not eligible for return or refund

HappyPinkMoon reserves the right to determine the most appropriate resolution based on the circumstances of each claim.

7. Return Process

To request a return, please contact:

Email: support@happypinkmoon.com

Please provide:

Order number;
Product name(s);
Reason for return;
Supporting photos if applicable.

Do not return products without receiving return instructions from us.

Unauthorized returns may not be accepted or refunded.

8. Return Shipping Costs

Customer Responsibility

Customers are responsible for return shipping costs when the return is due to:

Change of mind;
Personal preference;
Ordering the wrong item;
No longer wanting the product.

Original shipping fees are non-refundable.

HappyPinkMoon Responsibility

We will cover replacement or refund costs if the return is due to:

Shipping damage;
Product defects;
Incorrect item shipped by us.

9. Refund Processing

Once your return request has been approved and any required inspection has been completed, we will process the refund.

Refunds will be issued to the original payment method used during checkout.

Please allow approximately:

3–10 business days for the refund to appear on your account after approval.

Actual processing times may vary depending on your bank, credit card provider, PayPal, or payment processor.

10. Late or Missing Refunds

If you have not received your refund after the expected processing period:

Check your bank account.
Contact your credit card provider.
Contact your bank.
Contact PayPal if applicable.

If you still have not received your refund, please contact:

support@happypinkmoon.com

11. Refused Deliveries and Incorrect Addresses

If an order is returned because:

The customer provided an incorrect shipping address;
The package was refused by the recipient;
The package could not be delivered due to customer-related circumstances;

the original shipping charges are non-refundable.

Any return shipping charges, customs fees, or carrier handling fees may be deducted from the refund amount.

12. European Union and United Kingdom Customers

Customers located in the European Union and United Kingdom may have additional rights under applicable consumer protection laws.

Nothing in this policy limits any mandatory legal rights available under local consumer protection regulations.

13. Contact Information

HappyPinkMoon

Website:
https://www.happypinkmoon.com

Email:
support@happypinkmoon.com

For any questions regarding returns, refunds, damaged items, or order issues, please contact our customer support team. We will do our best to assist you promptly.

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